Friio
Friio

Terms of Sale

Last updated: 12 October 2026

These Terms of Sale (the “Terms”) govern subscriptions to the paid “Premium” plans of the Friio application, published by FRIIO, a SASU with share capital of 250 €, registered with the RCS Rouen under number 105 203 152, with its registered office at 72 Quai Cavelier de la Salle, 76100 Rouen — friio.iocontact@gmail.com.

1. Purpose

These Terms set out the conditions for subscribing to, paying for, renewing and cancelling the Premium subscription, which unlocks advanced features of the Application (in particular: creating multiple fridges and inviting members, unlimited scanning and recipes, advanced notifications). The precise, up-to-date list of features is provided within the Application.

2. Seller and billing (App Store / Google Play)

📌 Important

Premium subscriptions are offered within the Application through the in-app purchase systems of the Apple App Store (iOS) and Google Play (Android). The sale, collection of payment and billing are carried out by Apple or Google, acting as the merchant of record. As such, their own terms of sale, billing and refund policies apply to the transaction.

3. Pricing

Prices are shown inclusive of all taxes, within the Application, at the time of subscription. For reference:

PlanEurozoneUnited States / Switzerland
Monthly2,99 €3,99 $ / CHF
Annual24,99 €29,99 $ / CHF

Prices may vary depending on the country, currency and local taxation, and are subject to change. The applicable price is always the one displayed within the Application at the time of purchase. A free trial period may be offered on certain plans, under the conditions set out in Article 4.

4. Free trial

The annual subscription may be offered with a 7-day free trial. Its availability, duration and the plans concerned are shown in the Application at the time of subscription. The trial is reserved for users who have not already benefited from one; eligibility and the trial itself are managed by the App Store or Google Play.

At the end of the trial period, the subscription is automatically activated and billed at the current price, unless cancelled before the end of the trial following the procedure described in Article 7. The App Store and Google Play may require cancellation at least 24 hours before the end of the trial.

As a courtesy, FRIIO sends a push notification reminder approximately two days before the end of the trial. This reminder requires that notifications from the Application be allowed on your device and that your device be able to receive them. If notifications are disabled, declined or blocked by your device or operating system, the reminder cannot be delivered and FRIIO cannot be held responsible for this. The reminder is a convenience only: it does not replace your own tracking of your trial end date, which you can check at any time in your App Store or Google Play account, and failure to receive it does not entitle you to a refund from FRIIO. The platforms' refund policies continue to apply (Article 9).

5. Payment terms

Payment is made through the App Store or Google Play account linked to your device, using the payment methods accepted by those platforms. No bank card data is collected or processed by FRIIO.

6. Duration and renewal

The subscription is taken out for the chosen term (monthly or annual) and renews automatically at the end of the term, for an identical period and at the price then in effect, unless cancelled before the end of the current period. Renewal is handled by the App Store or Google Play.

7. Cancellation

You can cancel your subscription at any time, directly from the settings of your platform account:

Cancellation takes effect at the end of the current subscription period; Premium features remain accessible until that date. Deleting your Friio account does not automatically cancel your subscription: you must cancel it separately through the platform, otherwise it will continue to be billed.

8. Right of withdrawal

The Premium subscription provides access to digital content supplied immediately after purchase. In accordance with article L221-28(13) of the French Consumer Code, by requesting immediate access to the service, you acknowledge that you waive your 14-day right of withdrawal once performance has begun. The refund policies of the App Store or Google Play nonetheless remain applicable (see Article 9).

9. Refunds

As subscriptions are billed by Apple or Google, refund requests are handled by those platforms and governed by their policies:

10. Promo codes

Promo codes may grant access to specific offers (a discount, a free period). Their conditions (duration, eligibility) are specified at the time of the offer. Codes are personal, non-transferable and have no monetary value.

11. Customer service

For any question regarding your subscription: friio.iocontact@gmail.com. For a billing or refund issue, contact Apple or Google directly (Article 9).

12. Changes to the Terms and pricing

FRIIO reserves the right to modify these Terms, the features of the Premium plan and its prices at any time. Such changes do not apply to the subscription period already paid for and in progress: they take effect, where applicable, at the next renewal.

Any material change to the Terms or any price change applicable to your subscription will be communicated to you in advance. Price changes to an ongoing subscription are further subject to the rules of the App Store and Google Play, which may require your explicit consent before any renewal at the new price. If you refuse a change, you may cancel your subscription before its effective date (see Article 7).

13. Governing law, disputes and mediation

These Terms are governed by French law. In the event of a dispute relating to a subscription, we encourage you to contact us first so that we can seek an amicable solution.

As subscriptions are sold and billed by Apple or Google, complaints relating to the transaction (payment, refund) fall primarily within the remit of those platforms and their dispute resolution mechanisms. For consumer disputes, you may also use the European Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr. Failing an amicable resolution, the competent courts are determined in accordance with the applicable rules, subject to the protective provisions in favour of consumers.

14. Contact

FRIIO — 72 Quai Cavelier de la Salle, 76100 Rouen — friio.iocontact@gmail.com