Delete your account and data

You can delete your Halt account at any time. Deleting it permanently erases your account and everything attached to it: your scans and photos, measurements, answers, routines and history. This cannot be undone.

Last updated: 22 September 2026. Applies to the Halt app, published by FRIIO (SASU).

Option 1: from the app (immediate)

• Open Halt and make sure you are connected to the internet.
• Go to Settings, then Account.
• Tap Delete account, then confirm with Delete everything.

Your account and your data are deleted from our servers right away. The app then erases the data stored on that device (local database, photos and reminders) and signs you out. If the server cannot be reached, nothing is deleted and the app tells you so: try again with a connection, or use option 2.

Option 2: by email (if you no longer have the app)

Write to friio.iocontact@gmail.com from the email address of your Halt account, with the subject “Halt account deletion”. If you write from another address, we will ask you to confirm that you control the account. We process every request within 30 days, usually much sooner, and confirm by email once it is done.

What is deleted

• Your account: email address, password, and the identity information received from Apple or Google if you used them to sign in.
• Your profile and your answers (age range, hair history, treatments, goals).
• All your scans: the photo files, the capture information (including facial landmark points) and the estimated measurements.
• Your routines, daily logs and streaks.
• On the device you use to delete your account: the local database, the photos and the scheduled reminders.

When

• Immediately from our active database and file storage.
• Within 30 days from the encrypted backups kept by our hosting provider, which are overwritten on a rolling basis. Until then, they are not used for anything and cannot be accessed from the app.
• Within 30 days, we have your subscriber record deleted at RevenueCat, our subscription provider, except the transaction records described below.

What may be kept

• Purchase records held by Apple and Google under their own policies. We cannot delete store records.
• Transaction records (not your photos or health data) that we or RevenueCat must keep for accounting, tax or fraud-prevention purposes, for the period required by law.
• Neutral usage events (such as “app opened”), which are detached from your account and no longer identify you. They are deleted or aggregated after at most 24 months.
• Our email exchange about your request, for up to 3 years, to show that we handled it.
• Data strictly needed for an ongoing legal claim, until it is resolved.

Good to know

• Other devices. If Halt is installed on another phone, the copy of your data stored on that phone stays there until you delete the app from it.
• Deleting a single scan. You can delete one scan in the app (Progress, then the scan, then Delete). It is removed from your device and, at the next sync, from our servers too, photos included.
• Deleting your data without leaving. Since your data is what Halt works with, deleting your data means deleting your account. You can create a new account later, starting from zero.

Your subscription is separate. Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in your store account settings (on iPhone: Settings, then your name, then Subscriptions; on Android: Google Play, then Payments and subscriptions, then Subscriptions), ideally before you delete your account. Deletion does not give rise to a refund, except where the store's rules or the law provide for one.

More details in our Privacy Policy. Questions: friio.iocontact@gmail.com.