Delete my Friio account
You can delete your Friio account and all associated data at any time, directly from the app or by contacting us by email.
Method 1 — From the app (recommended)
- Open the Friio app on your phone
- Go to the Profile tab (bottom right)
- Scroll to the bottom of the page
- Tap “Delete my account”
- Confirm the deletion
Deleting your account does not automatically cancel your subscription. The deletion still goes through: you simply need to manage your subscription separately from Google Play (Android) or the App Store (iOS), otherwise you will keep being billed. The app lets you know and provides the management link.
Method 2 — By email
If you no longer have access to the app, send an email to friio.iocontact@gmail.com specifying:
- The email address associated with your Friio account
- The account name (first and last name on record)
We will process your request within a maximum of 30 days, in accordance with the GDPR.
What is deleted immediately
- Your profile (first name, last name, date of birth, gender, country, language)
- Your email address and authentication information
- Your preferences (goals, challenges, cooking level, diets, equipment, shopping days)
- Your recipe favorites
- Your personal fridges (created only by you, not shared)
- The items, shopping lists and history of these personal fridges
- Your authentication tokens (Apple Sign-In, Google Sign-In) — revoked server-side
- Your push notification tokens
- Your RevenueCat subscriber (stops appearing in our analytics)
What is anonymized (and kept)
So as not to break the experience for the people close to you who share a fridge with you, certain data remains in the database but is de-linked from your account:
- Items in shared fridges: they remain visible to the other members of the fridge, but their link to your user identifier is removed.
- Shared fridges where you were admin: if other people are members, the fridge is not deleted; your admin role is transferred or removed according to the fridge's rules.
- Shared shopping lists: they continue to exist for the other members, with no reference to you.
None of this anonymized data can be used to re-identify you after deletion.
Retention period for technical data
| Type | Retention period |
|---|---|
| Server logs (security, debugging) | 30 days maximum |
| Automatic database backups | 30 days maximum, overwritten on rotation |
| Billing data (RevenueCat, Apple, Google) | Kept according to legal tax obligations (10 years maximum) |
Frequently asked questions
Can I undo this after deletion?
No. Deletion is immediate and permanent. If you want to come back to Friio later, you will have to create a new account from scratch.
Has my request been taken into account?
In-app deletion: it is instant, your account becomes unusable as soon as you confirm.
Deletion by email: we send you a confirmation by email within 30 days.
What about my purchases?
Deleting your account does not automatically cancel your premium subscription. You must cancel it manually from Google Play (Android) or the App Store (iOS). If you do not, you will keep being billed even though your Friio account has been deleted.
Contact
For any question about account deletion or the protection of your data:
Last updated: 18 June 2026 · FRIIO, SASU au capital de 250 € · RCS Rouen 105 203 152